Work requests

Residents should report any necessary work requests as soon as they begin experiencing any disruption in the function of their rooms.


In an effort to limit in-person interactions, work requests will be scheduled within designated time frames and residents will be expected to exit their room during repairs. Non-essential repairs and requests may be denied or delayed based on priority and safety risks involved. We will not be adjusting furniture in rooms unless absolutely necessary. You are welcome to make the request, but this is typically regarded as a non-essential maintenance request.


To prepare for your maintenance repair appointment, please be sure to open your windows to ensure additional airflow in the room and prepare to leave for the duration of the repair. Please wear your face covering when you answer the door. Staff will be wearing appropriate PPE (personal protective equipment) for the duration of the repair.


Many of these safety measures are related to our COVID-19 Protocols currently in place. Thank you for understanding. 


To submit a work request, you must log into the Cornish Commons resident portal. If this is your first time visiting the resident portal, you can find instructions below on how to register.


There are small tasks you can do to keep your room in tip-top shape. Making a habit of the following actions will help you avoid excessive maintenance needs:

  • Clean any hair out of tub/sink drains after every use
  • Do not rinse food down the sink or tub drain
  • Do not flush ANY products other than toilet paper
  • Maintain cleaning supplies and clean your room frequently
  • Notify us at as soon as you have any work request or relevant concern

Removing Command Strips

Not properly removing a Command Strip can result in costly patching repairs and paint for your walls. We've created a short video, along with instructions below, on how to remove a Command Strip from your wall without damaging the wall or paint.


It can cost upwards of $50 to fix each damaged area on a wall because a Command Strip was not removed properly. This will be billed back to the student that caused the damage. After viewing the video and instructions, if you do not feel you can remove a Command Strip without causing damage, submit a Work Request and the maintenance staff can assist. There is a small charge to have maintenance staff remove Command Strips, but it is significantly less than what it costs to fix a damaged wall.


Command Strip Removal Steps:

1) Remove any objects, such as pictures, picture frames, posters, etc that are currently being held-up by the command strip.

2) Carefully remove the hook or other components so the removal strip is showing.

3) Slowly, pull straight down on the strip, applying even pressure.

4) The strip will come off the wall along with anything it is holding up.


Completing your Room Condition Report (RCR)

It is very important to complete your room condition report (RCR) when moving into your room. This is your opportunity to tell us about any damage in your room before you moved in. At the end of the academic year, we will inspect the room for damage and you will be responsible for any damage that was not noted on your RCR.


To complete your RCR, log into the Cornish resident portal. If this is your first time visiting the resident portal, you can find instructions below on how to register.

Registering for the Portal

 To register for the Cornish resident portal, first click on the portal link.


• When the portal website loads (looks like the picture to the right), click on the "Register Now" link under the Sign In box.


• You must use your Cornish email ( or CityU email ( in order to register for the portal.


• You can also view a quick video at the portal log-in page on how to register and use the resident portal. 


• Once you've registered for the portal, it must be approved and can take up to one business day.


• If you have any problems registering for the portal, completing your RCR, or submitting a work request, please see a staff member or email us at